Frequently Asked Questions (FAQ)
1. Can I hire a motorhome from any day of the week?
2. Do you offer any long term hire discounts?
3. How long should I allow for the handover when I come to collect the motorhome?
4. When can I collect the motorhome?
5. When do I have to return the motorhome?
6. Can I be collected from an Airport or Railway Station?
7. Do you have anywhere I can leave my car whilst I am away?
8. Do you have a list of caravan sites that I can use?
9. Can you deliver the motorhome to me?
10. What are the seating arrangements for passengers?
11. What Insurance do you provide?
12. Why do I have to pay a £750 damage deposit?
13. What MPG can I expect from the motorhome?
14. Do you have any motorhomes with automatic transmission?
15. Can I smoke in the motorhome?
16. Are pets allowed in your motorhomes?
17. Are Gas and mains hook up leads provided in the motorhome?
18. Do any of your motorhomes have tow bars fitted to them?
Q. Can I hire a motorhome from any day of the week?
Yes, in off peak season. In High peak changeover is on a Saturday only
Q. Do you offer any long term hire discounts?
Yes, discounts start at three week hires, please ask for details.
Q. How long should I allow for the handover when I come to collect the motorhome?
If it is your first time in a motorhome, we would like to spend at least one hour with you running through the controls and fittings, so that you will leave us feeling comfortable using everything.
Q. When can I collect the motorhome?
You can collect the motorhome between 15:00 and 17:00 hrs on the day of hire, unless otherwise pre arranged.
Q. When do I have to return the motorhome?
You have to return the motorhome between 10:00 and 12:00 hrs on the last day of the hire period, unless otherwise pre arranged.
Q. Can I be collected from Penrith Railway Station?
Yes, we provide a free pick up and drop off service to the local area.
Q. Do you have anywhere I can leave my car whilst I am away?
Yes, off road parking is available at our secure depot. Your vehicle (one only, per rental) can be stored on our premises, but is left at the owners risk.
Q. Do you have a list of caravan sites that I can use?
Yes, we have various booklets you may use, or, please also look on our useful links page on our website.
Q. Can you deliver the motorhome to me?
Possibly, but there would be a charge, please ask for details.
Q. What are the seating arrangements for passengers?
All forward facing seats are provided with three point seat belts. If you have children, do not forget your child seats.
Q. What Insurance do you provide?
All motorhomes carry comprehensive motor Insurance for the UK mainland. This is to cover any damage to the vehicle, externally and internally, or to third parties. If there is any damage to the motorhome and the accident was to be your own fault, you would be liable for the first £750, in the case where the damage was caused by the third party, we will retain the full damage excess until it was agreed that it was the other parties fault. You are liable for any overhead damage to the motorhome. Please note that acts of negligence, miss use or abuse are completely your responsibility.
Q. Why do I have to pay a £750 damage deposit?
This is the deposit taken for any damage caused to the motorhome during the hire period, this is fully refundable at the end of the hire period as long as the vehicle is returned undamaged, clean, with the waste water tank empty, and the toilet tank flushed and empty.
Q. What MPG can I expect from the motorhome?
You can expect around 25 miles per gallon (mpg) from all of our motorhomes.
Q. Do you have any motorhomes with automatic transmission?
No, all of our vehicles have a 5 speed manual transmission.
Q. Can I smoke in the motorhome?
No, we have a strict NO SMOKING policy.
Q. Are pets allowed in your motorhomes?
Pets are not allowed in our motorhomes, except for guide dogs.
Q. Are Gas and mains hook up leads provided in the motorhome?
Yes, all of our motorhomes are equipped with two propane gas cylinders (one cylinder is guaranteed to be full) and a 25m mains hook up lead.
Q. Do any of your motorhomes have tow bars fitted to them?
No, towing is not permitted by our Insurance provider.
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