Eligibility
No one other than the drivers named in the proposal forms may drive the hired vehicles.
All named drivers must be over 25 and under 70 years of age, of good health and have held a full/valid driving licence for at least one year.
The licence must be clear of any endorsements, if there are any current endorsements special conditions may apply.
All licences required must be produced at vehicle collection, if this is a photo-card licence you must produce both the card and the counterpart licence.
Persons with serious convictions within the last eleven years will not be permitted to drive the hire vehicles (including drink driving offences).
Visitors from abroad are advised to obtain an International licence. It does not automatically disqualify you from driving if you do not meet the required criteria, but we shall need to refer you to our insurance company to check if they will offer insurance cover.
Bookings
Telephone bookings can be made, but only held for up to 5 days until a booking deposit of £200 per week of hire is received.
The booking deposit is not refundable and shall be deducted from all hire charges.
Confirmation of the booking will be posted together with the invoice in respect of the tariff and damage deposit. If the required dates are fully booked we will inform you of alternative dates available.
Cancellation of Bookings
Cancellations must be in writing, and are charged as follows:
Payment
Full payment is due by cheque 28 days prior to collection of vehicle.
The damage excess of £750 is fully refundable up to 14 days after return of the vehicle on the agreed date and time unless otherwise agreed by Mountains High Motorhome Hire.
Late returns will be surcharged at the rate of £25 per hour, or part hour.
Availability
Whilst we will make every effort to ensure that the reserved motorhome is available, if due to circumstances beyond our control it is not possible to supply that motorhome we will supply an alternative of similar size and layout.
Insurance
All motorhomes are comprehensively insured for the named drivers during the hire period only as detailed on the booking form. Up to two additional drivers can be added at an additional charge; prices available on request.
A refundable damage deposit of £750 is payable upon vehicle pick-up. In the event of an insurance claim, the full £750 will be taken to cover the full insurance excess of £750. Any damage to the vehicle during the hire period that is not covered by an insurance claim will be deducted from the refundable deposit, this will include any loss of equipment.
Every accident or any damage must be reported to Mountains High Motorhome Hire immediately by telephone and an accident form will have to be completed at the end of the hire period.
Any damage to tyres, windscreen and any theft of personal property is not covered by our insurance, and any such damage shall be at your expense .Mountains High Motorhome Hire recommend that the hirer takes out their own personal belongings insurance.
Driving by non-named drivers and any late returns of motorhomes renders the insurance invalid and the driver therefore commits an offence under the road traffic act, and will be solely responsible for any damages of personal injuries incurred.
Limitations & Liabilities
Mountains High Motorhome Hire accepts no responsibility for replacement vehicle costs, travel or accommodation costs or any other loss claims arising from a motorhome breakdown or accident.
The Hirer:
Breakdown & Accidents
In the event of a breakdown or accident a recovery and repair service is provided for all our motorhomes (details inside vehicles).
You are authorised to spend £100 on any necessary repairs and/or replacement parts, and we will reimburse you against a valid VAT receipt.
Any repair above £100 will have to be authorised by Mountains High Motorhome Hire.
Any breakdown, malfunction or damage caused by your negligence must be repaired/made good at your own expense.
General
The motorhome and it's contents remain the property of Mountains High Motorhome Hire at all times.
The following are strictly prohibited in our motorhomes and Mountains High Motorhome Hire reserves the right to retain in part or whole the refundable deposit if additional deep cleaning or repair is required upon return of the vehicle due to:
* Smoking
* Pets
* Any other animals
Mountains High Motorhome Hire reserves the right to vary rates and conditions at any time.
Mountains High Motorhome Hire offer free car parking for your car whilst you are away, however, vehicles are left entirely at the Owners Risk. Only one allocated parking space is provided per motorhome hire, with additional vehicle parking available at an additional charge; prices available on request.
Vehicle Conditions
The hirer acknowledges delivery of the vehicle and it's contents, free from defects or damage, other than as specified by Mountains High Motorhome Hire
Before the commencement of hire the hirer is advised to check the vehicle thoroughly before leaving the premises of Mountains High Motorhome Hire
The vehicle must be returned in the same condition as when hired, with the interior and appliances clean.
Mountains High Motorhome Hire will make a charge of £50 for the cleaning of un-emptied chemical toilets and £50 for the cleaning of dirty or stained carpets or upholstery.
Fuel, Oil & Gas
A full tank of fuel is supplied with the vehicle at the commencement of hire and the hirer is expected to return the vehicle with a full tank of fuel.
There will be a surcharge of £25 plus the cost of fuel for any fuel shortage.
The hirer will be liable if incorrect fuel type is used.
The hirer will be responsible for the regular checking of oil and water levels, and the use of the correct type of fluids.
Two 6kg gas bottles are provided with the vehicles at the time of hire, at least one of these will be full.
The cost of any refills thereafter will be the responsibility of the hirer, who shall also ensure two bottles of the same type and size are returned with the vehicle.
Animals
If upon return of the motorhome, or during cleaning, it is found that a vehicle has had pets on board during the hire period, there will be a fine of £100 charged to that customer.
Smoking
It is against the law to smoke in all hire vehicles. A fixed penalty notice of £75 will be imposed if customers are found to have been smoking in our motorhomes. Or a maximum fine of the full Damage Deposit could be imposed if damage is caused by smoking.
